We’re Hiring!

We are searching for the right person to join our team. We are currently hiring for:

Operations Assistant

We are seeking a highly organized and proactive team member to join our agency as an Operations Assistant. The successful candidate will be responsible for ensuring the smooth and efficient functioning of our agency’s day-to-day operations, with a focus on delivering exceptional client service.

As an integral member of our team, you will work closely with our Operations Manager to manage administrative tasks and support our creative and administrative teams. By taking on these responsibilities, you will help to free up our CEO’s time so she can focus on scaling and growing our business effectively.

This is a part-time, remote, and flexible role requiring up to 20 hours per month, with the potential to increase hours as our client load grows. We are looking for someone who is detail-oriented, proactive, and passionate about delivering exceptional service to our clients.

If you are a motivated self-starter with strong administrative skills and a passion for operational efficiency, we encourage you to apply for this exciting opportunity.

Job Description & Responsibilities

Admin

• Monitor support inbox to ensure all client communications are responded to within 24-48 business hours
• Attend team meetings and help implement plans and strategies discussed
• Take action on small email items where possible, such as filling out forms that come in or scheduling meetings
• Send reminders to the team for invoicing and upcoming team meetings and ensure meeting agendas are prepared
• Team Gift Management
• Order and schedule out delivery of team gifts throughout the year
• Other operational tasks as needed

Client Management

• Assist with Client Onboarding and Offboarding
• Client Gift Management
• Order and schedule out delivery of client gifts throughout the year
• Monitor project timelines and assist with project management tasks in ClickUp
• Assist with client communications and relationships

Marketing

• Lunch n’ Learn Live Training Support
• Basic updates and maintenance of the BDG WordPress website, including uploading and formatting blog posts and adding project portfolio items
• Manage email lists in Mailchimp, including creating and connecting forms, loading opt-ins, segmenting lists, uploading and formatting approved email sequences and newsletters
• Future responsibilities may include YouTube management

Requirements

• Virtual office management or operations management experience
• Detail-oriented with excellent organization, time management, and problem-solving skills
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Maintain a positive attitude while being solutions-oriented
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of virtual environments such as Google Drive, Dropbox, Basecamp, Canva, etc.
• Knowledge of Adobe Creative Suite is a plus.
• Course launch experience is a HUGE plus!