FAQs2018-08-27T13:59:44-04:00

FAQs

We would be happy to jump on a call to chat about your needs. Just click here to tell us about your project. In the meantime, peruse the questions and answers below!

I can’t wait to get started! So…what now?2018-02-18T18:50:33-04:00

The excitement is mutual! First, you’ll fill out our contact form here. We’ll review your submission and determine if we’re a good fit for each other. If we are, we’ll have our initial chat and get a proposal over to you. If everything looks good, the proposal is signed and we’ll collect a 50% downpayment on services. For larger projects, we’ll start with a project kick-off call. For all others, we’ll just get started.

When will I be billed?2018-02-18T18:50:33-04:00

After you sign the proposal and make everything offish (i.e., official), well collect a 50% downpayment from you prior to the start of the project. The rest is billed at the end of the project, or according to the terms of your specific proposal.

After I fill out the contact form, then what?2018-02-18T19:03:48-04:00

One of our team members will contact you (usually within 48 hours) to answer any questions you may have. We will send a proposal and invoice for the deposit after we’ve chatted. When you’re ready to get the ball rolling, we’ll do some organizing on our end and add your project to our project management software, so that you can track our progress and have access to our design team.

What’s your refund policy?2018-02-18T18:50:33-04:00

Due to the digital nature of our services, BDG does not offer a refund policy of any kind. In the event that you decide to cancel your project within the first 30 days of the start date, a standard 50% kill fee will apply. If the project is canceled after 30 days, the full project fee will be due.

What is expected from the client?2018-02-18T18:54:08-04:00

Donuts and coffee. (Just kidding!) Just as you can expect us to always meet our deadlines and get back to you within 48 hours, we expect the same from you, in order to preserve a project’s momentum. In extreme cases, if a client does not respond within 21 days (yep, that’s happened), we reserve the right to cancel the project at the client’s expense. Of course, we want to give you the time you need to make the best decisions for you and your business, and to give the most useful feedback possible. Expected response times are within 48 hours, but if you need more time (within reason, of course), just tell us and we’ll find a way to work it out.

How do you accept payment?2018-02-18T18:54:42-04:00

We’ll email you an invoice. From there, you’ll be able to process payment quickly and securely using a credit card or a direct bank transfer. Of course, you can always go the old-fashioned route and send us a check. We love that as well.

How long does the design process take?2018-02-18T18:55:19-04:00

Once the questionnaire, deposit, and client contract are locked down, we get to work according to the schedule in the proposal. Generally, brand design projects take 4-6 weeks; websites can last anywhere from two weeks for a Quickstart Website to over 10 weeks for a more involved e-commerce site. Once we add your project to our project management software, we will create a custom timeline to keep everyone in the loop and let you know ahead of time when we’ll need feedback from you.

Will I own the rights to our final designs?2018-02-18T18:55:59-04:00

Yes. After completing payment in full, you’ll own 100% rights to the completed work, with the following exception: The visual identity cannot be sub-licensed, re-sold, shared, transferred, or otherwise redistributed on its own (even for free). Furthermore, before making any changes to finished work, BDG must be consulted and provide consent.

How do I know you won’t skip town with my money and leave me with a partially completed project?2018-02-18T18:56:58-04:00

As much as we enjoy skipping (Who doesn’t? Right?), you can trust Brkich Design Group. We pride ourselves in our professionalism and in making sure you’re 100% satisfied with us and our work. Just ask any of our past or current clients.

My business is pretty specialized. How will you be able to communicate our message clearly?2018-02-18T18:57:31-04:00

When you sign on with Brkich Design Group, we dive right in and learn as much as we can about you and your industry. We want to learn everything about your goals and needs, and about any obstacles that may stand in your way. Our Client Questionnaire helps you articulate your business to us and lets us know what’s important to you, so that we can then help you better communicate it to your target audience. Plus, our writers are part-therapist, part-wizards and sure to get to the nitty gritty, and fast.

What all comes with my new logo?2018-02-18T18:58:09-04:00

Your new logo is one of the most important parts of your business. It’s the core of your company’s brand and helps define who you are and what you have to offer. That’s why we provide simple yet detailed and customized brand guidelines (fonts, colors, etc.) that define your visual identity and keep your brand consistent and focused.

What’s this WordPress thing everybody keeps talking about?2018-02-18T18:58:42-04:00

When it comes to attractive, effective, easy-to-manage websites, WordPress is king. Not to get all techie on you, but WordPress offers a simple yet powerful backend that makes updates a breeze and helps incorporate great SEO to keep you near the top in Web searches.

Will I be able to make changes to my website myself?2018-02-18T18:59:16-04:00

Absolutely! We know how quickly things change in business and that content changes are inevitable. That’s why we sit down with you to show you how to easily navigate your site’s backend in order to make any necessary edits. Of course, we’ll handle the more technical issues (i.e., design changes, page add-ons, etc.).

Will you help if I have any problems with my website?2018-02-18T19:00:00-04:00

You betcha. Brkich Design Group wants you to be 100% satisfied with your new website. That’s why we give you a full month (30 days) of free troubleshooting, should any problems arise after your site’s official launch. After that, if you require any additional changes or add-ons, you can purchase them individually or, if you prefer, sign up for our comprehensive maintenance package.